What Our Customers are Saying

Yelp Reviews:

Yelp people love us on Yelp:  Manfredi Jewels

Matthew S.  



Top notch customer service. They truly went above and beyond in every aspect. 

I purchased a watch from Manfredi online and would happily buy from them again.

Eldad K.



It has been my first experience with Manfredi Jewels.
Rob helped me through the process of purchasing a new Audemars Piguet. I have worked with many watch dealers in the past but the experience with rob was absolutely the best. Very smooth transaction and I received my amazing time piece in no time in San Francisco.
I will defiantly buy again from Manfredi and refer my friends and family

I visited Manfredi Jewels when shopping for an engagement ring for my fiance. The staff was not only welcoming but made the entire process as enjoyable as possible.

David K.



I worked with Dafina, one of the store's jewelers, to find the perfect ring. She made sure I was well educated on diamond ratings before we even started looking at rings. Once I felt comfortable, we then discussed the style my fiance was looking for. She pulled out the perfect ring (I ultimately purchased). I felt like shopping around a little more just because I was in shock that at how quickly Dafina pulled out exactly what I described.

After choosing the ring, I was walked through what I'll be needing when it comes time to purchase wedding bands. By the end of my morning, I walked out feeling well taken care of and couldn't wait to propose.

Diana K.


I'd HIGHLY recommend visiting Manfredi when going ring shopping - make a day out of it and have lunch in the area too! Beautiful area! Beautiful selection! Incredible service!

I have mostly come here for repairs, battery changes, and other work but every time I come I walk away thinking about how great the service is. The people who work there are friendly and courteous, definitely not something I would say about some of the other Jewelers on the avenue. I have always had wonderful experiences at Manfredi and would definitely recommend!

Michael L.



I recently purchased a watch from Manfredi Jewels, and had a 100% terrific experience.  Perfect and clear communication - which was important since I am in Los Angeles and they are in Connecticut. The previously-owned watch was delivered in excellent condition with very quick shipping and frankly was in even better condition than they represented!  They are a great seller, and I recommend them.

David E.



Excellent experience shopping for and purchasing Rolex Daytona from Manfredi Jewels. Tom and his team are a pleasure to deal with. A class act, as it should be when shopping for a luxury timepiece.

Cathy G.



Great watches and service by Robert was spectacular. Bought a FP Journe from them and they answered all my technical questions with a call back to confirm. Delivered the watch the next day arrived as described.

Steve B.



Wonderful experience dealing with Hilary helping me pick out his and her watches for my wife and me. Very patient. Also, what a great selection of fine watches, incl. luxury brands you just don't see everyday at other jewelers, like Ulysse Nardin, Vacheron Constantin, and Hermes.

Alex L.



So happy to report that I have finally made a purchase!!!!!

Love my new IWC watch like a child and couldn't believe that Manfredi even had it!!!  (But truthfully I shouldn't be surprised haha)

What struck me the most about this whole experience was the treatment being exactly the same as it was when I didn't make any purchases minus the hugs of joy when I took my IWC home.

Love the consistency and full 5 star treatment !!!! Folks if you need a fine watch or an exquisite piece of jewelry you would be stupid not to come here first!

Darren F.



Couldn't be any more happier with my purchase! Harry is excellent to deal with, knowledgable about all the watches (as he should be considering he's a watchmaker). The owner himself came out to talk watches then sealed the deal on a great watch. Highly recommend Manfredi .......thanks guys!

Andy C.



The band on my Hublot watch lost it screws.  Called around to various stores in White Plains, NY and NYC and no one had the screws or the interest to fix my watch.
Contacted Manfredi, was advised to bring it in and they would check it out.
Harry provided GREAT & Superior Customer service replacing my screws on my watch band and see Juliet on the sales side.

I would highly recommend this Jewelery store in Greenwich for any kind of repairs or high end purchases. I even left my mother's antique beaded necklace for repair.  
Prices on repairs are very reasonable.

Worth the short drive from Westchester, you will not be sorry you made the trip.

Brittany F.



I called Rob and he was so helpful and friendly! I wanted to surprise my husband with a watch on our wedding day. Manfredi Jewels was able to get the watch I wanted from an obscure brand and have it shipped to me with in two days. They take credit cards, which is great and made the whole transaction more comfortable to me (plus I love getting points!). I highly recommend Manfredi. They are a jeweler you can trust. Plus if you live out of state, you don't have to pay tax!

William A.



Went into store to buy Bulgari watch (3810 XXI).  After thinking about condition of watch and price did not buy.  Salesman told me the watch was about 3-4 years old.  Checked serial number on case back and it refers to production in 2005-2006.  Salesman told me watch was just serviced by Manfredi, could not be case because watched was scratched up and would have buffed or polished by watchmaker.  Proceed with caution.

Mike P.



Master of their craft!! I went with slight hints on what my fiancé wanted as an engagement ring, Dafina recommended that I do a custom ring to really bring my vision alive. Best decision I ever made, she really paid attention to every detail she was so fast at responding to emails and phone calls. The ring came out amazing my fiancé loved it!! Dafina made the somewhat stressful process into such an easy and enjoyable delight. I have and will continue to recommend Manfredi to anyone and everyone. Thank you Dafina and everyone at Manfredi Jewelers for a wonderful experience!

Laurie F.



Exceptional service.  I went today to have a battery put in my Cartier watch.  Quick, personal and exceptional courteous and professional service.  

Google Reviews:

David Ringold


Manfredi is one of the finest watch shops in the nation, whether you are looking for your first “good” watch, a piece from one of the great old brands, or an independent maker’s watch, from brands so small that their dealer network comprises only a handful of the world’s most respected retailers. Whether newbie or veteran, at whatever price point you are interested in, you will be treated cordially, and your questions and comments will be taken seriously, by the remarkably well-informed, personable, sales staff. I should add that my more limited experience with buying jewelry at Manfredi is entirely consistent with my watch shopping experience. This is a great place with a great staff.

Peter Frucht


Brought in an antique (1967) Omega for repair and full service. Running great, looks great, very happy with the service. Very knowledgeable staff and they are dedicated to quality, high end work and customer service. You're in good hands with the people here!

Yasmin Tariq


Very upscale jeweler. The staff was very helpful and friendly.

Matthew Sims


Top notch customer service. They truly went above and beyond in every aspect. I purchased a watch from Manfredi online and would happily buy from them again.

Chris Bettner


My fiancée and I went to Manfredi to purchase her engagement ring. We had the pleasure of working with John Marna, an exceedingly kind, welcoming, and knowledgeable gentlemen. John led us through a wide selection of beautiful rings, explaining each in detail and giving us insight into the benefits and detriments of each. John worked with us to find the perfect band and diamond to match. The finished product is second to none and a treasured possession for me and my fiancée. We are incredibly grateful for Manfredi Jewels and their excellent staff!

John R


Tried to purchase a specific watch from three other luxury retailers. Web showed watch available as ‘new’ Attempted to purchase. Replies received were: watch is pre-owned, out of stock, etc. Continued search for other retailers and found Manfredi Jewels. From that point my watch buying experience became an enjoyable and seamless experience. From Robert’s immediate response at 11 pm on a Saturday evening (a minute after web purchase), through delivery. The wrapping, sizing, thank you card, GS history book, immediate responses, etc., a breath of fresh air !! Love the watch, and the great experience and customer service that followed the purchase.

Nathan Renfro

⭐⭐⭐⭐⭐ 19 weeks ago

I have been a customer of Manfredi for several years and can say they are the best in the business! Wonderful, honest people who are kind and considerate to their customers. I live several states away from them, but they are always easy to speak with and they are always my first stop when purchasing a new watch. I am a watch collector and have been very impressed with their knowledge of the watch industry. I have also recently bought some jewelry for them, and again the experience was fantastic. Rob is a wealth of knowledge and incredibly helpful to his customers. They are the best, highly recommended!

Irfan Makki

⭐⭐⭐⭐⭐ 18 weeks ago

An absolutely wonderful, professional establishment to deal with. Bought a pre-owned Omega Planet Ocean from them. Watch was shipped overnight in a beautiful gift wrap (nice touch!). Maria was very helpful and provided prompt, excellent customer service via phone and email. Watch was found to have a couple of scuffs and scratches when I took a closer look at it. Maria apologized and offered me two options - a full refund or a discount should I want to keep the watch. Ultimately, I decided to keep the watch and I love it. I'm located in Canada but would love to visit them in person and say hi the next time I'm in NYC.

Daniel Frankel

⭐⭐⭐⭐⭐ 29 weeks ago

I have been a client of Manfredi Jewels for a few years and cannot say enough positive things about my experiences there. I collect watches and have purchased and traded in many watches at Manfredi, in addition to buying jewelry as gifts. I am always impressed by the incredible selection of watches and jewelry that they have at their Greenwich location. I am not someone who typically writes reviews but after my recent experience there being so positive, I felt compelled to say something. Each time I go there not only am I extremely satisfied with my purchase, but their service is second to none. I have worked with several of their associates through the years but my last few purchases have been with their store manager, Rob, who could not be more polite, courteous, or professional, and is extremely knowledgeable.  If you are in the process of making a watch or jewelry purchase, do yourself a favor and take the opportunity to at least visit the store. I promise you will be glad you did!

Anita Argirova

⭐⭐⭐⭐⭐ 31 weeks ago

Great customer service!!! I went there with my mother, we were looking for a new watch for her. The staff was really helpful and knowledgeable. I will definitely go again. Recommend 100 percent!!!

Jim Chapman

⭐⭐⭐⭐⭐ 32 weeks ago

Manfredi typifies class, with a commitment to quality, service and integrity unmatched in retail. I have purchased watches and jewelry from Roberto, Rob and the Manfredi team for over 20 years....I’m treated like family and will be a customer for life!

Sarkis Nahigian

⭐⭐⭐⭐⭐ 36 weeks ago

I was very impressed with the friendliness and professionalism of the staff at Manfredi. Dafina took extra care of us; she was patient and kind and I cant thank her enough for helping us pick the the perfect engagement ring. Was a great experience and we will be lifelong customers of Manfredi. Thank you!

David Krupnik

⭐⭐⭐⭐⭐ 34 weeks ago

I visited Manfredi Jewels when shopping for an engagement ring for my fiance. The staff was not only welcoming but made the entire process as enjoyable as possible. I worked with Dafina, one of the store's jewelers, to find the perfect ring. She made sure I was well educated on diamond ratings before we even started looking at rings. Once I felt comfortable, we then discussed the style my fiance was looking for. She pulled out the perfect ring (I ultimately purchased). I felt like shopping around a little more just because I was in shock that at how quickly Dafina pulled out exactly what I described. After choosing the ring, I was walked through what I'll be needing when it comes time to purchase wedding bands. By the end of my morning, I walked out feeling well taken care of and couldn't wait to propose. I'd HIGHLY recommend visiting Manfredi when going ring shopping - make a day out of it and have lunch in the area too! Beautiful area! Beautiful selection! Incredible service!

Rodney Jean-Baptiste

⭐⭐⭐⭐⭐ 40 weeks ago

Manfredi Jewels is the place to go for all your jewelry needs. The entire staff including the owner is extremely helpful and knowledgeable but I highly recommend Dafina who helped me select and craft exactly what I was looking for. She's extremely patient and is all about taking your best interests into account. Compared to other places, Manfredi is second to none. You will not be disappointed!

Jerry H

⭐⭐⭐⭐⭐ 7 weeks ago

Bought my first Rolex there. I always heard about the "Rolex experience". Well now I understand. These ladies did a amazing job. Joan spent time with me and gave me so much knowledge. All the folks there added something to make this a experience that I will never forget. My wife and I will be returning back to this store for all of our jewelry. I highly recommend this store to anyone looking for jewelry or a watch.

Jimmy Lindsey

⭐⭐⭐⭐⭐ 10 weeks ago

Outstanding customer service and shopping experience. I found the perfect Roberto Coin bracelet for my wife's Christmas present.

Holly Robertson

⭐⭐⭐⭐⭐ 10 weeks ago

Had the most wonderful time here, so many beautiful pieces and Betsy in particular was so great with helping me find exactly what I was looking for. Love this place.

Adam Wright

⭐⭐⭐⭐⭐ 11 weeks ago

Truly one of the best watch buying experiences I've had in a very long time. The New Canaan store has an amazing vibe. The incredible staff is not only warm and friendly, they have a great wealth of experience and knowledge. If you are looking for a unique shopping experience in an unhurried and comfortable environment, I can't say enough good things about Manfredi. 5 Stars!

Christine Smith

⭐⭐⭐⭐⭐ 13 weeks ago

Excellent experience. The manager (Darla Jo) helped me pick a beautiful gold and diamond Roberto Coin necklace. It was the perfect day to night piece and I get tons of compliments on it. I'm telling my husband to go there -- our anniversary is coming up. Hint. Hint. 😉

Thomas Pease

⭐⭐⭐⭐⭐ 13 weeks ago

Pleasure as always working with the excellent staff at Manfredi. There is no better place to shop for watches and jewelry.

Marni Conte

⭐⭐⭐⭐⭐ 15 weeks ago

Darla Jo is knowledgeable and professional. I appreciate her honesty and time as she helped me pick out the perfect compliment to my jewelry collection- a Marco Bicego necklace that was the perfect layering piece with my other jewelry! It is simply exquisite! I highly recommend Manfredi New Canaan!

Markus Latimer

⭐⭐⭐⭐⭐ 15 weeks ago

This store has some amazing pieces of jewelry.. The staff is great and amazingly helpful.. I wholeheartedly recommend this store!!



I start this email by disclosing that I am not an actual customer of Manfredi in the sense that I have not (yet) purchased anything from you.  However, I was very much in need of service, and that is what brought me to you. I own a Ball watch, and my research suggested that your store was a Ball retailer.  I learned quickly after I arrived in your Greenwich location that you no longer sell Ball.  David Lopez so informed me.  However, that did not stop David from helping me with the repair I needed for my watch.  And thus this email. To say it has been a journey getting my watch repaired is, as they say, an understatement.  It’s been several months (roughly 7), but the journey has finally come to a happy ending: Ball is sending me a new watch.  And this simply would not have happened but for David’s perseverance.  He was my advocate, and he made this happen.  Not only am I therefore happy with the outcome, but David’s positive, never-say-die attitude and proactivity made the process itself tolerable.  Perhaps almost enjoyable! I can’t say thank you enough to David, and to Manfredi Jewelers for making this happen.



Arthur Salman. 

Hello my name is Eva Berkowitz. I wanted to email you about your amazing employee David who works at the Greenwich CT location and let you know of the wonderful experience I had working with him and Manfredi Jewels. 


Manfredi Jewels is seriously the most incredible jewelers out there. I have gone to your greenwich location many times in the past but recently needed a job done to fix my watch. Not only did they do the absolute best job(considering the watch is discontinued and it needed a major workup) but the associate who helped us, David, not only just helped us but went above and beyond to make sure every little detail was taken care of. He went out of his way to make sure the watch was fixed quickly for my daughter as she is leaving the country very soon. David made sure we had it back so she could take it with her. To say David was just a big help would honestly be an understatement. Even after I picked up the watch David checked in with my daughter and me to make sure things were working and that all was good with the watch. To have people care so much even about the quality and condition of your jewelry really shows how serious they take their jobs and the satisfaction of their customers. Manfredi Jewels thank you so much for everything and thank you David for making this all happen! 


Thank you and all the best, 


Eva Mehl Berkowitz 

Dear Maria Luisa and et al at Manfredi,

Thank you so much for the beautiful watch and Luxurious Service.  It is top notch.  Everything. From indulging my incessant questions to the sizing of the bracelet to the speedy shipping to the wrapping and presentation. And I haven’t even gotten to the watch.  I am so pleased with the purchase. I’m over the moon.  You guys made me feel like a million bucks.  Thank you!!!!

I look forward to business with you in the future.  Here’s to abundant thinking!

Hi Rob,
Judging by the response time, you must either live at work or you have your e-mail coming to your smart phone. In either case, I don't believe I have ever encountered someone so responsive. Nathan was spot on about his glowing praise of you. Now I know why he likes you so much.
- Anthony


I couldn’t be more impressed with this transaction.  The watch is absolutely beautiful and running at +1 seconds per day on my timegrapher.  The packing and wrapping was excellent, and the price and value for this piece was unbelievable.  You can bet I’ll be looking at the offerings on your site in the future.
Thanks again!

“I picked up the watch, it’s beautiful! Thank you again for your great service, price, and lightning fast shipping. What an easy transaction! I’m sure we will have more business for you in the future.

Have a wonderful holiday!”

“Dear Mr. Chiappelloni:

The mark of a good retailer is the customer-facing employee who provides a level of service that inspires return visits. You have such an employee in Hilary.

I own a Girard Perregaux watch given to me over 25 years ago by my now-deceased husband. It was no longer in working condition and I brought it to Manfredi Jewelers as the authorized
dealer for this watch. Hilary had it examined by your watchmaker and it was determined that it would have to be sent to Switzerland for further evaluation. I received a call from Hilary
yesterday indicating that it could not be repaired. He also told me that the evaluation both by your watchmaker and by Girard Perregaux would be done without a charge.

Hilary was most sympathetic as he understood my emotional attachment to the watch. He even suggested that I should still wear it in remembrance of the wonderful man who gave it to me. I shall do that.”

“I just completed a transaction with one of your associates, Tom Ammon.  You had a FJP Bleu listed for sale and I purchased it today.  I am an active collector and do a lot of deals with various new and ore owned watch retailers and individuals, buying, trading and selling.  It’s just a hobby/addiction I can’t seem to shake.  Anyhow, I wanted you to know how responsive Tom was, his willingness to be flexible in terms of the things I asked and ultimately I think we’re both happy with how the transaction transpired.  He was quick to reply to questions, provided a lot of detail regarding the watch itself and how it would be sent out (I can’t wait to get my hands on it tomorrow- it’s been on my hit list for a couple of years), and simply made it an ease to do business together.  You should feel good having someone representing you like Tom.  I have never purchased from you in the past but would feel very good about doing so again in the future because of the positive experience I had.  I will eventually have to make my way down to Greenwich to check out your store in person as online it looks like I’d be a kid in a candy store.  Thank you again for hiring a good person like Tom, I really feel good about the money I’ve invested in the piece and I look forward to future deals.  I had never met him and I’m sure you can appreciate the trepidation one might have spending a lot of money on a sight unseen piece with a total stranger, but he made me feel very comfortable.   Please feel free to share this with Tom if you feel it’s appropriate.”

“Hilary, thank you for your efforts in finding the last available watch.  Please let your manager know that I am appreciative and thankful for your usual stellar service.  ”

“Thank you again for all your help on Thursday and for the lovely card. Meghan loves the gift and getting it in time for the wedding really helped to make it a special day. She and I really appreciate you going above and beyond to get it to us, and we were sure to recommend you and Manfredi to many of our guests.”

“Hilary, I received my watch yesterday and I must say I am over the moon! 

On a personal note, thank you so much for helping me right through the process. I can unequivocally say that working with you was one of the best customer service experiences of my life. There was just such a huge a difference between how you worked with me compared to those at other shops (not that they did anything bad), that I would be hard pressed to consider buying from somewhere else in the future. Frankly, other ADs offered a little more competitive pricing, but the 2-3% difference hardly makes up for the different buying experiences. Please feel free to forward this to Rob or Mr. Chiappelloni, if you see fit.

I will be traveling the next couple of weekends but I will try and stop by in a few weeks time to say hi and show you the watch.”

“Good Morning Matt,
Just wanted to take a moment to say thank you for spending time with us in the store yesterday.  It was enjoyable for me to talk with someone whose knowledge far exceeds mine but is so willing to educate others.  I thoroughly enjoyed walking the store and having you explain the different watches and their origins.  As I mentioned yesterday, I only developed an interest in fine watches a few years ago, it is wonderful to see someone as young as yourself interested in fine watches!  I am very jealous in that you have my dream job! I look forward to working with you in the future.   Best of luck in all of your future endeavors and if I was you I would go for the V8!!!!!

PS I searched for an email address so that I could send a copy of this to your supervisor but found none.  Please feel free to share this with them!”

“Manfredi Jewels has a fantastic selection of world class watches which really appeals to me. They also have a fantastic selection of great jewelry.

However, the reason I am taking the time to write this is appreciation for the way I have been treated since the first day I visited their showroom. The most important things for me, when doing business with any store or choosing a service provider, is individual character! I want easy, relaxed interpersonal energy, clear communication, and mutual respect - to feel heard and understood. This in short is what you may expect when you walk into Manfredi Jewels in Greenwich! The reason for this I came to understand is the unmistakeable warmth and charm of it’s owner Roberto Chiapelloni!! In addition the store manager Robert Weintraub is also a most likeable. I am happy to acknowledge such a high class and yet comfortable place to enjoy my appreciation of fine watches and jewelry.”

“Just received the watch, cannot wait to get it size and put it on. Thank you for the great packaging and the extra pocket square gift, I just love it! Truly appreciate the great customer service, you have a client for lifetime in me.”

“Thanks again Tom for making buying a Speedy so easy. I will buy more watches from you and Manfredi”

“I also want to thank you for your time and patience. While researching is half the fun, having an experienced, knowledgable guide show me the way as I start a collection is absolutely crucial. Your taking the time to understand me, what I’m looking for, and what I hope to achieve with my “budding” collection are traits RARELY found these days, yet are central to forming long-lasting customer relationships.”

“Hi Tom,

Watch arrived today. It’s perfect! The best wrapping I have seen for all the transactions I made. You guys are best!
Look forward to buying again.

Have a good weekend”

""Hi Dafina,

Just wanted to share these photos with you of our gorgeous rings :) Thank you so much for working with us.  We've received so many compliments (not surprisingly because they are absolutely stunning).  These rings are just perfect!! Thank you again and we look forward to future purchases at Manfredi.""

“Hi Robert, 
As another Christmas - Hanukah gift giving season winds down, I find myself thinking about the experiences I have had this year... And once again, I one of the sweet moments that stands out was at Manfredi’s in Greenwich!

I became acquainted with this extraordinary showroom on Greenwich Ave. a few years ago. From the first moment I stepped through their doors I could sense the unmistakeable warmth and hospitality! There was no sales pressure at all. Because they carry an extensive line of world class watches which I appreciate, I returned periodically and eventually did purchase a watch. That happened on the day I first met Roberto Chiapelloni, owner of Manfredi. 

Rather than a lot of words trying to describe what keeps me coming back, I’l simply say it is about Fine Character!!! And like individual personality... when it is the result of the best values and integrity, it is consistent, appealing and easy to respect and appreciate! 

Whenever I am in the area, I stop in if for no other reason than to enjoy a sweet moment in my day! Consistency!!”




"Responded to my questions promptly. The photos and description were accurate. Imagine my surprise when a sizable box arrived containing not only my fine jewelry, but an appraisal and a book autographed by its author! Is it possible to receive better quality and service elsewhere? Manfredi Jewlers Ltd. will now be my primary source for all fine jewelry purchases."